Frequently Asked Questions

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What is our product return policy?

What if I received a defective/damaged item?

When are Returns not possible?

There are a few certain scenarios where it is difficult for us to support returns:
Return request is made outside the specified time frame, 15 days from delivery.
The product is used, damaged, or not in the same condition as you received it.
Specific categories like innerwear, lingerie, socks, clothing freebies, etc.
Defective products are covered under the manufacturer's warranty.
Any consumable item which has been used or installed.
Products with tampered or missing serial numbers.
Anything missing from the package you've received including price tags, labels, original packing, freebies, and accessories.
Fragile items, hygiene-related items.

What are the items that cannot be returned?

The items that can not be returned are:
Clearance items marked as such and displaying a No-Return Policy
When the offer notes state so specifically are items that cannot be returned.
Items that fall into the below product types-
Underwear
Lingerie
Socks
Software
Music albums
Books
Swimwear
Beauty & Fragrances
Hosiery
Also, any consumable items used or installed cannot be returned. As outlined in consumer Protection Rights and concerning the section on non-returnable items

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